Booking settings
Menu Website Settings → Booking settings (storefront) (e.g. /yls/booking-settings).
Visible only if the EliaFlow booking system is allowed for the installation (own_booking_system) and the Booking module / feature is active, with permission to view site settings.
These parameters concern booking appointments on the storefront (availability, messages, cancellation policy) — not product / delivery orders (Order settings).
One configuration per store (service point).
Availability and overlap
| Parameter | Role |
|---|---|
| Allow overlapping bookings for the same staff member | If enabled: the same employee can have overlapping appointments. If disabled (default): a taken slot blocks others for that staff member. |
| Buffer after appointment (minutes) | Time blocked after each appointment (prep, cleaning…). E.g. 15 = 15 minutes unavailable right after the treatment ends. 0 = no buffer. |
| Minimum lead time (business days) | Number of business days to skip before the first bookable day on the site (0–30). Based on the store’s opening hours. E.g. 0 = today possible; 2 = today and the next business day unavailable. |
| Slot hold TTL (minutes) | How long a slot chosen by the client stays provisionally reserved during the flow (cart / confirmation). After this delay, the slot is released. Typical default: 15. |
Calendar (storefront)
Messages shown near the online booking calendar.
| Parameter | Role |
|---|---|
| Calendar info message (FR) / (EN) | General information note under / near the calendar (e.g. instructions, confirmation delay). |
| Minimum lead time / phone message (FR) / (EN) | Text to guide the client when the minimum lead time prevents a booking that is “too soon” (e.g. call the clinic). Leave empty to hide. |
Session summary (storefront)
Special info on the “Info” step of the storefront booking flow.
| Parameter | Role |
|---|---|
| Special info (FR) / (EN) | Text shown under the image on the Info step. Shown only if the field is not empty. |
Images for this step (summary, confirmation, auth) are managed elsewhere: Site settings → Images (not on this page).
Cancellation policy
| Parameter | Role |
|---|---|
| Free cancellation limit (hours before start) | Number of hours before the appointment start during which the client can cancel free of charge. E.g. 24 = free cancellation up to 24 h before. |
| Short cancellation policy (FR) / (EN) | Short version (summary, badge, quick mention). |
| Cancellation policy body (FR) / (EN) | Full text shown to the client (cancellation page / step or terms). |
What is not here
| Topic | Where to set it |
|---|---|
| Automatic reminders (14 d / 48 h / 2 h delays) | Appointment notifications |
| Confirmation / reminder copy (email, SMS) | Email templates · SMS templates |
| SMS provider (Twilio / Telnyx) | Store SMS settings |
| Store opening hours | Company parameters (basis for “minimum lead time” business days) |
| Web orders, delivery, checkout service deposit | Order settings |
| Admin appointment list / management | Appointments menu (staff calendar) |
Edit as you like
- Open Booking settings (storefront) for the right store.
- Adjust availability, calendar / summary messages, cancellation policy.
- Save → test a booking on the site (slot too soon, hold, cancellation).
Success criteria
- The minimum lead time (business days) matches the first days offered on the storefront calendar.
- Buffer and staff overlap behave as expected.
- An abandoned slot frees after the hold TTL.
- Calendar / lead time / special info messages display (or hide when empty).
- The cancellation policy (hours + FR/EN texts) is clear for the client.